Delivery & Returns

UK Standard Delivery 3-5 Day Service - £6.50

European Standard Delivery 3-5 Day Service - £15.00

Please note that there will only be one delivery attempt made if you are an EU/International customer.

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We strive to produce all our goods to the highest level of quality and we are confident that you will be pleased with your purchase. 

Good purchased within the UK: In the unlikely event you are unhappy with your goods for any reason, we will be happy to refund or exchange any items purchased directly from our website.

Goods purchased outside of the UK: Unfortunately we are unable to offer an exchange for items purchased outside of the UK, in this instance we would issue a refund less your original postage.  

Your right to cancel/return an order starts when the order is placed and ends 14 calendar days after you have received the goods. You must either ensure that the goods are received by us within this 14 day period or notify us in writing by emailing us at info@ohwshoes.com. If you have notified us of the intent to return goods within this 14 day period, you have a further 14 days from the date of cancellation to return any items. Returns arriving after this 14 day period may or may not be accepted at our own discretion.

We will issue a refund (less postage) on receipt of the returned item, or exchange the item for a different size / colour (UK only) if preferred. All exchanges are subject to availability. 

In the event that a refund is required it will be issued in the same way as the original payment was made. 

Please note: The returned item is your responsibility until it reaches us. For your own protection, we recommend that you package your items well and use a signed for service to return them to reduce the risk of damage or loss in transit. 

Returns Address:

ohw?/Footwear Partnerships Ltd - Return

38 The Point Business Park

Rockingham Road

Market Harborough

Leicestershire

LE16 7QU

 

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